Prior to adding electronic signatures to their workflow, CURE call center reps had to email documents and then wait for customers to print, sign, scan and return the paperwork. Many policyholders don’t have a printer or scanner at home and they would often call asking if the paperwork was received, adding even more traffic to CURE’s busy call center.
CURE has seen 77% of forms signed with eSignatures – customers are incredibly happy they no longer have to fax or mail paperwork.
HelloSign is amazing. It makes everything so much faster and easier. Not just for us but the policyholder as well. It was really easy to find documents. Everything is clearly marked and the training booklet is perfect!